At City Amber, we pride ourselves on offering a curated selection of the finest amber jewelry and accessories, crafted with precision and passion. Each piece in our collection is meticulously handcrafted by skilled artisans, ensuring exquisite craftsmanship and the preservation of amber's natural beauty. Our commitment to quality and authenticity means that every item is made using genuine Baltic amber and 925 sterling silver, providing timeless elegance and durability.
How does City Amber ensure the authenticity of its amber jewelry?
We are committed to offering only the highest quality amber jewelry. All our pieces are traceable throughout the supply chain, ensuring that our amber is ethically sourced and sustainably produced.
What is the significance of amber, and why should I choose amber jewelry?
Amber is a fossilized tree resin that has been cherished for its beauty and unique properties for centuries. It is known for its warm, rich colors and natural inclusions that make each piece unique. Amber jewelry is not only beautiful but also carries a rich history and is believed to have healing properties. Choosing amber jewelry from City Amber means you are selecting a piece of nature’s art, handcrafted to perfection.
How should I care for my amber jewelry?
Amber is a delicate material that requires special care to maintain its beauty. To keep your amber jewelry looking its best, avoid exposing it to harsh chemicals, extreme temperatures, and direct sunlight for prolonged periods. Clean your amber jewelry with a soft, damp cloth and store it in a soft pouch or separate compartment to prevent scratches.
Shipping & Delivery
How long does shipping take?
We offer fast and reliable delivery services. Once your order is processed, it typically takes 3-5 business days for delivery within the US and 7-14 business days for international orders. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping times may vary based on the destination. Please refer to our shipping policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Returns
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you can return it within 30 days of purchase for a full refund or exchange. Available for all our jewellery except those with a note saying otherwise. Please ensure that the jewelry is in its original condition and packaging. For more details, please refer to our Refund Policy.
How do I initiate a return?
To initiate a return, please contact our customer service team at cityamber@gmail.com. Provide your order number and the reason for the return. We will guide you through the return process.
Shop, Gift Cards, Loyalty program
Can I customize a piece of jewelry?
Yes, City Amber offers customization services for our jewelry pieces. If you have a specific design in mind or want to personalize an existing piece, please contact our customer service team at cityamber@gmail.com for more information.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process. Each piece of jewelry will be beautifully packaged, making it the perfect gift for your loved ones.
Do you have a loyalty or rewards program?
Yes, join our Newsletter to get 10% off your first purchase and gain exclusive access to private sales, new launches, style tips, and more. Subscribe to our newsletter for special offers, free giveaways, and once-in-a-lifetime deals.
Do you sell gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email.
